Service Overview
Cummins Service Assurance & Round-the-Clock Support
Your DG Sets are serviced by a team of over 200 Service Engineers & Technicians trained and certified by Cummins. In order to serve you better & faster we have installed a Service Delivery Process and measure our response and resolution time. NTJ Global Service Solutions is committed to keeping your operations running continuously.
Service Delivery Process & Call Logging
Our team operates 24/7 to ensure that any power generation issue is resolved quickly. Calls are logged online and a unique Service Request Number is generated by the system for your future reference, followed by an SMS sent to the caller's mobile number. A dedicated Manager or Advisor calls back within 30 minutes to organize a visit or help troubleshoot on the phone.
24/7 Dedicated Customer Care Line: (020 66266222, 23)
30-Minute Callback from Respective Manager
Over 200 Cummins Trained & Certified Engineers
Log and Track via Cummins Care Mobile App
CRM Confirmation call after every job completion
Our Service Process
- Dedicated customer care numbers manned during office hours
- After office hours calls directed to hotlines with next-day SRT generation
- Online call logging with unique Service Request Number generation
- Immediate SMS confirmations to the client's mobile number
- Technical support and diagnostic assistance over the phone
- On-site service visits organized within minutes based on job priority
- Rigorous job-closure protocols with customer feedback loops
Get In Touch
NTJ Global Service Solutions support, your inquiries, feel free to get in touch with our team. We're here to assist you!